We respect your privacy and this policy explains how we collect and treat any information you give us. You won’t find any complicated legal terms or long passages of unreadable text. We’ve no desire to trick you into agreeing to something you might later regret.
Our policy covers
- Why we value your privacy
- How we collect information
- What information we hold
- Information we collect
- Where we store your information
- What we use your information for
- Who’s responsible for your information at our company
- Who has access to information about you
- The steps we take to keep your information private
- Links to other websites
- How to complain
- Changes to the policy
Why we value your privacy
We value your privacy as much as we do our own, so we are committed to keeping your personal and business information safe. We’re uncomfortable with the information companies, governments, and other organisations keep on file, so we ask for only the bare minimum from our customers. We’ll never use your personal information for any reason other than why you gave it, and we’ll never give anyone access to it unless we are forced to by law.
How we collect information
We ask for contact information including your name and email address on our website so that we can reply to your enquiry when you use our contact form.
When you buy products from us on our website, we ask for contact information including your name, postal address, email address and telephone number so that we can make sure we have the information to deliver your product(s).
Occasionally, we might receive your contact information from one of our partners. If we do, we protect it in exactly the same way as if you give it to us directly.
What information we hold
- When you contact us by email or through our website, we collect your name, email address, phone number, and the company you work for, if you’ve given us that.
- If you do business with us, we collect your business name and bank details and keep records of the invoices we send you and the payments you make.
- All purchases are processed by our accountant application and we never have access to your credit card information.
Information we collect automatically and how it is used
- Via website security software: this software keeps our website safe from hacking attempts by processing anonymous IP data.
Where we store your information
When you contact us by email or through my website, we store your information in a secure system, so we can check emails are being delivered from our website forms and not get lost. If we do business, we store your information in our accounts software. We chose these systems partly for their commitment to security.
What we use your information for
We occasionally use your contact information to send you details of our products and services. When we do, you have the option to unsubscribe from these communications and we won’t send them to you again. We might also email or phone you about our products and services, but if you tell us not to, we won’t get in touch again. We will use your information to send you invoices, statements, or reminders.
Who’s responsible for your information at our company
Tom Sherrell is responsible for the security of your information. You can contact him by email at firstname.lastname@example.org if you have any concerns about the information we store.
Who has access to information about you
When we store information in our own systems, only the people who need it have access. Our management/accountant team have access to everything you’ve provided, but individual employees have access to only what they need to do their job.
The steps we take to keep your information private
Where we store your information in third-party services, we restrict access only to people who need it. We store passwords in an encrypted password manager, use a different, randomly generated password for each service, and never use the same password twice.
The computers we use are all encrypted and are protected by a passcode or fingerprint access. These computers ask for authentication whenever they’re started or after 5 minutes of inactivity. Our mobile devices are also protected by a fingerprint or facial recognition.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
What are cookies?
A cookie is a small file – it’s saved onto your computer or another device when you visit our website.
Cookies store small pieces of information. For example – they will remember you’ve visited our site or performed a certain action.
A cookie might also store information so you don’t have to keep entering it in a form.
Cookies also let us know which pages of our site you visited; they help us develop our information and services.
Persistent cookies – these stay valid, and will work until their expiry date (unless you delete them before they expire).
Session cookies – these expire when you close your web browser.
How we use this information
We use cookie information to find out how our website is being used and we may use them to tailor our users’ online experience.
We can learn which pages are being viewed and how many visitors are using the different sections of the site. This information helps us understand how useful the site is to our visitors, and how we can keep improving.
How to disable cookies
You can disable and remove the cookies if your browser supports this. To check and update your cookies settings, you will need to know what browser you are using and what version you have. You can usually find this out by opening the browser, then clicking on ‘Help’ and then ‘About’. This will give you information about the browser version you are using.
To manage your cookies, refer to your browser’s help section or visit the about cookies website.
Remember, if you amend your cookie settings, your browsing experience may change for the worse. For example, if you have set preferences on a website – such as your location for local news or weather forecasts – it will no longer remember these.
How to complain
We take complaints very seriously. If you’ve any reason to complain about the ways we handle your privacy, please contact James Harries by email at email@example.com. If you’re the letter writing type, send your envelope to Duchy Yard, Station Road, Princetown, Yelverton, PL20 6QX.
Changes to the policy
If we change the contents of this policy, those changes will become effective the moment we publish them on our website.